Host Pappa is deleting all my data and websites because it found malware. Isn't there anything I can do?

Question

I am in South Africa, and Host Pappa has been hosting my domains, sub domains, and emails now for about 6 months.

I received an email from support Host Pappa that they found malware on my account. It is their policy to wipe my entire account (including all 6 of websites). I do not have a say in the matter, I cannot get into my CPanel account, I can actually do nothing. In the email I am told to say YES to a number of questions – The questions saying that I understand that I am to lose all my websites, I am to lose all my data bases, I am to lose all my emails – it seems once they reset I am too lose everything So hours of work, thousands upon thousands of rands spent, I am just to accept and lose everything.

Is there anything I can do? Is there anybody in America that I can report this too. ANYTHING move them if I have to would be great.

Answer 1

If that is their policy as spelled out in their hosting agreement, then you probably have little legal recourse.

In the future, I would recommend creating regular backups of your websites. This isn't the only way to lose your data. There could be hardware failures. Hosts can go out of business.

As the policy is draconian and not customer friendly, I would give the host bad reviews on hosting review websites.