the survey is for different online payment methods from which replies for which different methods they are satisfied, not satisfied , can't say.which test is to be done in this question.
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Without some detail about the purpose of you research it is impossible to say what you might do. – mdewey Feb 26 '17 at 13:33
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For which null / alternative hypothesis? – Glen_b Feb 26 '17 at 13:48
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It's not completely clear what you are trying to do, but if your dependent variable is the satisfaction measure, then I think ordinal logistic regression would be a good starting point. Or perhaps classification trees. Or multinomial logistic. Or random forests. Or a neural network might work best.
Peter Flom
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