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I had 20+ Pokémon on my Pokémon GO account, and today, when I tapped on the app, it brought me back to the original screen when you first start playing.

My friend, who signed up, tested using my username when she first started, and my username was unavailable, meaning the account still exists. I don't have the password for the account, but I do have the email. Is it possible to log back into the account?

galacticninja
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user153871
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2 Answers2

25

When you create an account, you either have to have a password for your Pokémon Trainer account or log in through your Google account, which would mean your Google username and password. This means you can't start without having a password.

If these options aren't enough, you can probably find a relevant topic or email address to contact Pokémon GO support on their website.

As long as you can provide Niantic with the info registered to the account, they should be able to recover it (i.e., email address, original username, etc.). But yeah, if you are registered with Google, it shouldn't be having problems.

galacticninja
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qmlowery
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Just to clarify, if you've already got an account and it asks you to sign up again, just sign up with the same account and you'll still have all your progress.
You can also log into a different device with the same account.

Jooooosh
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